Is Coaching Included in My Concierge Subscription?

When you subscribe to Ippon’s Snowflake Concierge Service, you’re gaining more than just access to technical expertise. Our team doesn’t just solve your problems; we empower your team with knowledge, skills, and insights that last far beyond a single project. In many ways, working with our Concierge team is like having a coach or a personal trainer, guiding you toward better practices, smarter solutions, and a deeper understanding of your Snowflake environment.

What makes Coaching Part of the Concierge Experience?

From day one, our Concierge personnel are invested in your goals, working alongside your team as not only consultants but mentors. This means that instead of simply resolving issues, our experts explain the “why” and the “how” behind each solution. By fostering a collaborative and educational approach, we help your team gain the skills and confidence to handle similar challenges independently in the future.

Through regular check-ins, knowledge-sharing sessions, and proactive discussions, our Concierge service builds a framework that encourages continuous learning. Whether it’s optimizing your data pipelines, tackling complex SQL queries, or building new models, our team makes sure you’re not just supported but trained and equipped to handle challenges long after our initial work together.

How do our Concierge Experts Approach Coaching?

Here’s what you can expect from the mentorship provided by our Concierge team:

1. Guided Problem-Solving
   Our team doesn’t just fix issues; we guide you through the solution, providing insight into every step. This hands-on approach ensures that your team learns how to tackle similar challenges and grows more self-sufficient over time.
2. Customized Training and Knowledge Transfer
   Every company’s needs are unique, which is why our Concierge experts tailor training sessions and documentation to your environment and team. Whether it’s formal training or informal tips, we prioritize clarity and accessibility.
3. Future-Proofing Through Best Practices
   Mentorship with our Concierge team includes education and insights into best practices. We highlight opportunities to streamline processes, optimize data storage, and improve security measures—leaving your team not only with immediate solutions but strategies for long-term success.
4. Responsive Feedback Loops
   Coaching is a two-way street, and we believe in adapting to the feedback from your team. Our experts are always available for follow-ups, discussions, and additional guidance, making the learning experience engaging and responsive.

Building Confidence and Competency with Concierge

The value of a coaching-centric approach goes beyond technical insights. When your team understands its Snowflake environment, they can act more quickly, make data-driven decisions with confidence, and even spot potential issues before they arise. This proactive capability is a cornerstone of what we aim to build through our Concierge service: a data team empowered to lead, adapt, and grow.

A Long-Term Investment in Your Team's Success

At Ippon, we believe the most impactful outcomes arise when technical expertise is coupled with mentorship. Much like in sports, where the best coaches not only teach skills but also inspire self-sufficiency, our Concierge service is designed with coaching at its core.

So yes—coaching is included in your Concierge subscription. But more than that, many of our customers will tell you that coaching is why they choose Concierge. The responsive support, cost optimization, and monitoring are valuable add-ons, but the real game-changer is how we empower and enable your team to succeed on their own. By choosing Ippon’s Concierge Service, you’re investing in more than just a service; you’re investing in a partnership designed to make your success sustainable.

Related: Is your team already a team of Snowflake experts? No worries! Concierge can act as a personal trainer or help get some of the blockers out of your experts’ way so they can do what they do best!